If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅ 350W rear hub motor – delivers smooth power for navigating busy city streets with ease.​
✅ Top speed: 25 km/h – compliant with Australian e-bike regulations.​
✅ Ideal for commuting to work or running errands.

✅ 48V 10.4Ah battery – provides a range of 50–70 km per charge, depending on terrain and riding conditions.​
✅ Removable design – allows for convenient charging at home or the office.​
✅ Fast charging capability – ensures minimal downtime between rides.

✅ Lightweight aluminum frame – ensures a comfortable and durable ride.​
✅ Designed for riders between 160 cm and 190 cm – offers a comfortable fit for most individuals.​
✅ Ergonomic design – promotes an upright riding position for enhanced comfort during commutes.

✅ Shimano 7-speed gearing – provides versatility for different riding conditions, allowing for easy adaptation to various terrains.​
✅ Front and rear disc brakes – offer dependable stopping power for enhanced safety.​
✅ LCD display – shows important information such as speed, battery level, and distance traveled.

✅ Eco-friendly and cost-effective – an excellent choice for upgrading your daily commute while reducing your carbon footprint.​
✅ Option to visit shops in Sydney or Brisbane – benefit from 3 months of free service.​
✅ 14-day exchange guarantee – ensures customer satisfaction and confidence in your purchase.

✔️ Recommended for riders 160 cm – 190 cm tall.​
✔️ Max load capacity: Not specified.​
✔️ Bike weight: Not specified.

✅ 14-Day Exchange Guarantee – return within 14 days if unused (under 20 km).
✅ 3 Months of Free Service – includes gear tuning, brake checks, tire inflation, and chain cleaning at Myebike’s Sydney or Brisbane locations.