If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-day money-back guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit.

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅ 250W brushless rear hub motor (peaks at 500W) – delivers smooth, efficient power for urban commutes and light trails.
✅ 36V 13Ah Panasonic battery – enjoy up to 90 km of range per charge!
✅ Removable battery – easy to charge on or off the bike.
✅ Pedal assist up to 25 km/h – helps you ride further with less effort.
✅ Fast charging – get back on the road quickly and ride more.

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✅ 27.5” wheels – perfect balance of agility and stability for varied terrain.
✅ Front suspension fork – absorbs shocks from uneven surfaces for a smoother ride.
✅ Lightweight aluminum alloy frame – only ~25 kg including battery, easy to handle.
✅ Fits riders from 160 cm – 182 cm – adjustable seat and handlebars for a tailored fit.

✅ Shimano 21-speed gear system – offers versatility and control across all terrains.
✅ Mechanical disc brakes – reliable stopping power in all weather conditions.
✅ Integrated front & rear lights – powered by the battery for night-time visibility.

✅ Built for both city and trail riding – great for daily commutes or weekend adventures.
✅ Clean and classic MTB design – made for durability and long-lasting performance.
✅ Backed by NCM's trusted German engineering.

✔️ Recommended for riders 160 cm – 182 cm tall
✔️ Max load: 125 kg
✔️ Bike weight: ~25 kg (including battery)

✅14-Day Exchange Guarantee – return within14 days if unused (under 20 km).
✅3 Months of Free Service – includesgear tuning, brake checks, tire inflation, and chain cleaning at Myebike’sSydney or Brisbane locations.