If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-day money-back guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit.

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅ 250W Das-Kit X15 rear drive motor – delivers smooth and efficient assist up to 25km/h
✅ Rear hub setup – great balance and traction on mixed terrains
✅ Quiet and low-maintenance – ideal for both commuting and leisure rides

✅ 36V 13Ah I5-3613H lithium battery – delivers dependable range for daily use
✅ Built-in USB charging port – power your devices on the go
✅ Lockable & removable design – easy to charge on or off the bike
✅ 36V 2A charger included – fully recharges in ~4 hours

✅ 27.5” step-over aluminum frame – lightweight, strong, and versatile
✅ Suntour XCM-HLO suspension fork – smooths out bumps and uneven paths
✅ Adjustable Promax seat post & ergonomic VELO grips – customize your comfort
✅ VELO saddle with “EASY BIKE” logo – built for long-distance comfort

✅ Shimano 21-speed (3x7) drivetrain – adapts easily to climbs and flat roads
✅ Tektro mechanical disc brakes – consistent stopping in all conditions
✅ Artek brake levers with motor cut-off sensors – extra safety when braking
✅ Das-Kit C7BB LCD display – shows speed, battery level, assist mode & trip data

✅ Arisun 27.5” x 2.35 tires – solid grip and comfort across surfaces
✅ Integrated Cateye reflectors – enhanced visibility front and rear
✅ Wellgo B087 pedals – sturdy, with great foot grip
✅ Aluminum crankset (Das-Kit CM48) – with 28/38/48T chainrings

✔️ Frame: 27.5” x 480mm aluminum (Alu. 6061)
✔️ Approx. weight: 25kg
✔️ Max load: 125kg

✅14-Day Exchange Guarantee– return within14 daysif unused (under 20 km).
✅3 Months of Free Service– includesgear tuning, brake checks, tire inflation, and chain cleaningat Myebike’sSydney or Brisbanelocations.