If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-days exchange guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅36V 250W Das-Kit rear-drive motor(peaks at 500W) – smooth and efficient for urban commutes.
✅ High-quality lithium-ion battery –36V 15Ah (540Wh)for extended range.
✅Thumb throttle– effortless acceleration with a simple push.
✅Ride up to 90 km on a single charge– perfect for long city rides!
✅Fast charging– fully recharges in ~6-7 hours.

✅20” folding aluminum frame– durable, lightweight, and easy to store or transport.
✅Ergonomic handlebar grips– enhanced comfort for daily commuting.
✅Adjustable seat height– accommodates riders of various heights.
✅Compact design– ideal for city living and public transport compatibility.

✅Shimano 7-speed gears– versatile shifting for different terrains.
✅Mechanical disc brakes– strong and responsive stopping power.
✅Das-Kit L6B LCD display– shows speed, battery level, trip distance & assist mode.

✅Rear carrier rack– convenient for bags, groceries, or gear.
✅Integrated front & rear lights– battery-powered for safe night riding.
✅Foldable pedals & frame– easy to store at home, work, or in the trunk.

✔️ For riders of various heights
✔️Max load:125 kg
✔️Bike weight: ~24 kg (including battery)

✅14-Day Exchange Guarantee– return within14 daysif unused (under 20 km).
✅3 Months of Free Service– includesgear tuning, brake checks, tire inflation, and chain cleaningat Myebike’sSydney or Brisbanelocations.