If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-days exchange guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅ German-engineered 250W-500W motor – No unlocking needed, full power built-in!
✅ Full thumb throttle – Accelerate without pedaling for a stress-free ride.
✅ 48V 19Ah (912Wh) battery – Ride up to 150 km on a single charge!
✅ Removable battery – Charge it anywhere, at home or work.
✅ Advanced 90Nm Torque Sensor Technology – Smooth and responsive power.

✅ Step-thru frame design – Easy mounting & dismounting.
✅ Front suspension fork – Absorbs shocks for a comfortable ride.
✅ Hydraulic disc brakes – Reliable and smooth stopping power.
✅ Integrated front & rear lights – Powered by the bike’s battery for safety at night.
✅ Extra-wide Selle Royal saddle – Ultimate riding comfort.

✅ 26" wheels – Perfect for riders 155 cm - 205 cm.
✅ Lowest seat position – 79 cm from the ground.

✅ 28” Schwalbe puncture-resistant tires – Exceptional grip & durability.
✅ Integrated front & rear lights – Stay visible & ride safely at night.
✅ Rear rack – Convenient for carrying bags, groceries, or accessories.

✅ For riders 165 cm - 205 cm
✅ Max load: 125 kg
✅ Bike weight: 28 kg

This bikecannot be unlocked– maximum speed remains25 km/h.