If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-days exchange guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅250W Das-Kit X15 rear-drive motor– smooth power for relaxed cruising.
✅48V 19Ah removable battery– ride up to180 kmper charge.
✅Fast charging– fully recharges in approximately4 hours.
✅USB charging port– keep your devices powered on the go.

✅RST NEON-TNL suspension fork– absorbs shocks for a smoother ride.
✅Ergonomic grips & Selle Royal Justek saddle– premium comfort for long journeys.
✅Adjustable handlebars– customizable for the perfect riding position.
✅26” aluminum frame– lightweight yet sturdy for daily rides.

✅Shimano Acera 8-speed gears– effortless shifting for varied terrains.
✅Hydraulic disc brakes (180mm rotors)– strong stopping power in all conditions.
✅Das-Kit C8 LCD display– real-time speed, battery level & pedal assist settings.

✅CST 26” x 2.15” anti-puncture tires– reliable grip for city streets & bike paths.
✅Integrated front & rear LED lights– powered by the bike’s battery for night riding.
✅GPS tracking– battery tag technology for added security.

✔️For riders of various heights– adjustable for a comfortable fit.
✔️Max load: 140 kg– strong and durable construction.
✔️Bike weight: 29.8 kg– easy to handle while riding.

✅14-Day Exchange Guarantee– return within14 daysif unused (under 20 km).
✅3 Months of Free Service– includesgear tuning, brake checks, tire inflation, and chain cleaningat Myebike’sSydney or Brisbanelocations.