If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-days exchange guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅ 48V 250W Das-Kit rear-drive motor (peaks at 750W) – delivers strong torque for hills, trails, and tough terrain.

✅ 48V 13Ah lithium-ion battery (624Wh) – ride up to 120 km on a single charge!

✅ Thumb throttle – cruise effortlessly when you need a boost.

✅ Pedal assist up to 25 km/h – great for commuting and off-road exploring.

✅ Fast charging – full recharge in approx. 6–7 hours.

✅ Sturdy 6061 aluminum frame – lightweight yet rugged for off-road durability.

✅ RST Guide-TNL front suspension fork – absorbs bumps and enhances control.

✅ 26” x 4.0” CST fat tyres – superior grip for snow, sand, mud, and gravel.

✅ Ergonomic Selle Royal saddle – designed for long, comfortable rides.

✅ Shimano Acera 8-speed gears – smooth and precise shifting in all terrains.

✅ Tektro hydraulic disc brakes (180mm rotors) – powerful, reliable stopping performance.

✅ Das-Kit L7B LCD display – shows speed, battery level, trip info, and assist level.

✅ Integrated front & rear lights – powered by the battery for enhanced night visibility.

✅ USB charging port – charge your phone or GPS while you ride.

✅ Built for rugged use – combines city commuting with trail-ready design.

✔️ Recommended for riders 167 cm – 193 cm tall

✔️ Max load: 125 kg

✔️ Bike weight: ~29 kg (including battery)

✅14-Day Exchange Guarantee– return within14 daysif unused (under 20 km).
✅3 Months of Free Service– includesgear tuning, brake checks, tire inflation, and chain cleaningat Myebike’sSydney or Brisbanelocations.