If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-day money-back guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit.

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

❓ Can I pick up my bike fully assembled?
✅ Yes! You can collect your bike fully assembled for free from one of our stores. No extra charges—just pick up and ride! 🚲✨

📍 Sydney Store – Shop 1, 234 William Street, Potts Point, NSW
📍 Brisbane Store – 421 Brunswick St, Fortitude Valley, QLD 4006

🛒 1. Purchase your bike online and select "Pick Up in Store."
🛠️ 2. Our team will assemble your bike for free (usually 2-5 business days).
📩 3. You’ll receive an SMS or email when your bike is ready for collection.
🚀 4. Visit the store, pick up your bike, and start riding!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅36V 10Ah Lithium Battery (EVE Cells)– Provides power for extended rides
✅ Estimated Range:Up to ~60 km per charge(depending on terrain, rider weight, and assist level)
✅Fast Charging Time – 42V 2.0Acharger gets you ready quickly
✅Folding Frame with Hidden Battery– Sleek and compact design for convenience

✅250W XOFO Rear Hub Motor– Delivers smooth and reliable power for city rides
✅Santroll 36V Intelligent Controller– Ensures optimal energy management and performance
✅Speed Sensor– Offers a responsive pedal assist experience
✅ Top Speed: 25 km/h 

✅20” A6061 Aluminium Folding Frame– Lightweight and easy to transport
✅Aluminium Rigid Fork– Stable handling for city streets
✅Shimano 7-Speed Gearing– Easy shifting with TX50-7 shifter and TZ500-7 derailleur
✅Chaoyang 20” x 2.5” Tyres– Great grip and ride comfort
✅Double Alloy Rims with Spokes– Strong and durable

✅Mechanical Disc Brakes with 160mm Rotors– Confident stopping power
✅Adjustable Folding Stem– Customise your handlebar position
✅ Quick Release Wheels – For easy maintenance

✅LCD Display with 5 Assist Levels– Monitor speed, battery, and assist level
✅Integrated Front & Rear LED Lights– Enhanced visibility for safety
✅Throttle– For effortless riding when you need it

✔️ Suitable for riders from ~150 cm+
✔️ Max Load: 120 kg with 30 kg rear carrier
✔️ Bike Weight (with battery): 24kg

– After the first year, we continue to cover key components like the LCD display, battery, motor, and controller if they get damaged. Ride with peace of mind! - Sold extra