Mono Outback

If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-day money-back guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit.

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

Motor & Battery

• Motor: 500W Rear Hub Motor (750W Peak) – Strong torque for off-road and uphill riding.
• Top Speed: 25km/h (Unlockable up to 45km/h) for private property use.
• Battery: 48V 15Ah (720Wh) Samsung Cells – Long-lasting power for extended rides.
• Range: Up to 80km per charge, depending on terrain and assistance level.
• Charging Time: Approx. 6-7 hours for a full charge.
• USB Charging Port: 1A output for charging mobile devices on the go.

Frame & Ride Comfort

• Frame: Aluminium Alloy – Lightweight yet strong for durability.
• Weight: 25kg (including battery).
• Max Load Capacity: 140kg, suitable for riders and extra cargo.
• Suspension: 130mm Lockable Front Suspension Fork for shock absorption.
• Saddle: Comfort Padded Leather Saddle – Designed for long rides.
• Handlebar: 71cm Aluminium Alloy Handlebar for better control and stability.

Wheels & Tyres

• Tyre Size: 26” x 4.0” Kenda Fat Tyres for superior grip on sand, snow, gravel, and rough terrain.
• Rim: Double-wall aluminium rims for extra strength and durability.

Gearing & Drivetrain

• Gears: Shimano Altus 9-Speed for smooth and efficient shifting.
• Crankset: Aluminium 52T Chainring for optimised pedalling efficiency.
• Chain: KMC Rust-Resistant Chain – Built for longevity in all conditions.
• Braking & Safety
• Brakes: Hydraulic Disc Brakes (180mm Front / 160mm Rear) – Powerful stopping power in all conditions.
• Display: LCD Multi-Function Display – Shows speed, battery level, and pedal assist settings.
• Pedal Assist Levels: 5 Levels – Customisable assistance based on rider preference.
• Lighting: Integrated Front & Rear Lights for improved visibility and safety.

Additional Features

• Seatpost: 320mm Quick-Release Seatpost for easy height adjustments.
• Front Wheel: Quick-Release Design for easy transport and maintenance.
• Mudguards: Included front & rear to protect from dirt and splashes.