If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-day money-back guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit.

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

Motor and Power:

• Motor: 250W rear hub motor with 500W peak power
• Top Speed: 25 km/h (road-legal), with the ability to unlock up to 35 km/h for off-road use
• Battery: 48V 15Ah Samsung lithium-ion battery
• Range: Up to 70 km on pedal assist mode
• Charger: 48V 2A fast charger

Frame and Suspension:

• Frame: Lightweight unisex aluminum-alloy frame
• Fork: Lockable 100mm front suspension fork for smooth riding on different terrains

Brakes and Gearing:

• Brakes: Hydraulic disc brakes (180mm front and 160mm rear rotors) for reliable stopping power
• Gears: Shimano Altus 8-speed drivetrain with cassette shifter

Tires and Wheels:

• Tires: 26” Kenda all-terrain tires for solid grip on both urban roads and trails
• Rims: Double-walled aluminum rims for added durability

Comfort and Technology:

• Saddle: Padded leather saddle with quick-release seat post
• Handlebar: 66 cm aluminum-alloy handlebar
• Display: LCD multifunction display with 5 levels of pedal assist
• Pedal Assist: 5 levels of assist for varying support on different terrains

Weight and Capacity:

• Weight: 21 kg
• Max Load: 120 kg

Additional Features:

• USB charging port built into the battery for charging mobile devices on the go
• Fenders, front and rear lights, and a rack for added utility

✅ 250W rear hub motor (peaks at 500W) – delivers smooth, efficient power for both city rides and off-road adventures.
✅ Top speed: 25 km/h (road-legal) – unlockable up to 35 km/h for off-road use.
✅ 5 levels of pedal assist – adjust the support to match your terrain and effort.

✅ 48V 15Ah Samsung lithium-ion battery – ride up to 70 km on pedal assist mode.
✅ Removable battery – charge on or off the bike.
✅ 48V 2A charger included – quick and easy charging.
✅ USB charging port – power your mobile devices while you ride.

✅ Lightweight unisex aluminum alloy frame – strong, stable, and only 21 kg including battery.
✅ 100mm lockable front suspension fork – absorbs shocks on both city streets and off-road trails.
✅ Padded leather saddle with quick-release seat post – comfort meets convenience.
✅ 66 cm alloy handlebar – ergonomic design for better control.

✅ Shimano Altus 8-speed drivetrain – smooth, reliable gear shifting for all terrains.
✅ Hydraulic disc brakes – 180mm front & 160mm rear rotors for powerful, consistent braking.
✅ LCD multifunction display – shows speed, assist level, battery life, and distance.

✅ 26” Kenda all-terrain tyres – solid grip on pavement, gravel, or trails.
✅ Double-walled aluminum rims – built for rugged riding.
✅ Full fenders, integrated front & rear lights – ready for any weather or time of day.
✅ Rear rack included – great for commuting, shopping, or carrying gear.

✔️ Recommended rider height: 167 cm – 193 cm
✔️ Max load: 120 kg
✔️ Bike weight: ~21 kg (including battery)

✅ 14-Day Exchange Guarantee – return within 14 days if unused (under 20 km).
✅ 3 Months of Free Service – includes gear tuning, brake checks, tire inflation, and chain cleaning at Myebike’s Sydney or Brisbane locations.