If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-day money-back guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit.

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅52V BAFANG rear hub motor (peak 1560W)– strong performance for both city and trail riding
✅52V 20Ah Samsung lithium-ion battery– up to90 km rangeper charge
✅Removable battery– charge on or off the bike
✅Pedal assist (1:9) + twist throttle with isolator– ride further with less effort
✅Fast charging (4–6 hours)– ready to ride again in no time

✅Fat tires & off-road capable wheels– excellent grip and balance on mixed surfaces
✅Premium front & rear suspension– smooth out bumps for a more comfortable ride
✅Lightweight aluminum alloy frame– strong yet easy to handle
✅High load capacity: up to 180 kg– built for riders of all sizes
✅Adjustable seat and handlebars– customizable fit for maximum comfort

✅Shimano 7-speed gear system– seamless shifting for all types of terrain
✅TEKTRO hydraulic disc brakes (203mm)– powerful and responsive braking
✅Water & dust resistant LCD display– includes USB port for phone charging
✅Integrated front & rear LED lights– 3-stage light sensing system for visibility at night

✅ Made for both urban and off-road adventures
✅ Sleek and rugged design with premium finishes
✅ Includes:LED headlight & taillight, cup holder, footpegs, and mudguards✅ Built to last with quality components and expert engineering

✔️ Fits riders from160 cm to 190 cm✔️Max load:180 kg
✔️Bike weight (with battery): ~29 kg

The Scrambler is speed-limited to 25 km/h for public road use. However, it can be unlocked to reach up to 50 km/h for private property or off-road use where local regulations allow.