If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-day money-back guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit.

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅ 52V BAFANG Rear Hub Motor – Delivers smooth acceleration and consistent torque

✅ Peak Power Output of 1560W – Ideal for both city commuting and light off-road trails

✅ Pedal Assist (1:9 Levels) – Get support when pedaling

✅ Twist Throttle with Isolator – Ride without pedaling when needed

✅ Top Speed: 25 km/h (public use) / up to 55 km/h (private use)*

✅ 52V 20Ah Samsung Lithium-Ion Battery – High-capacity power for long-distance rides

✅ Up to 100 km Range per Charge – Depending on terrain, rider weight, and assist level

✅ Removable Design – Charge the battery on or off the bike

✅ Fast Charging Time – Fully charged in 4–6 hours using the standard charger

✅Premium Front & Rear Suspension – Smooths out bumps for a more enjoyable ride

✅ Fat Tires for Off-Road Grip and City Comfort

✅ Sturdy Aluminum Alloy Frame – Designed for strength and control

✅ Supports Riders up to 180 kg

✅ Adjustable Seat and Handlebars – For a personalized fit

✅ Shimano 7-Speed Gear System – Switch gears smoothly in any environment

✅ TEKTRO Hydraulic Disc Brakes (203mm) – Strong stopping power in all conditions

✅ LCD Color Display (Water & Dust Resistant) – Includes USB port for phone charging

✅ Integrated LED Lights (Front & Rear) – 3-stage light sensing for day/night visibility

✅ Engineered for daily commutes and weekend trails

✅ Built with long-lasting, high-quality components

✅ Includes: LED headlight & taillight, footpegs, mudguards, and rear cargo rack

✅ Sleek modern look in a range of stylish colors

✔️ Suitable for riders from 160 cm to 190 cm

✔️ Max Load: 180 kg

✔️ Bike Weight (with battery): ~38 kg

The Scrambler is speed-limited to 25 km/h for public road use. However, it can be unlocked to reach up to 60 km/h for private property or off-road use where local regulations allow.