If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-days exchange guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅ 250W Das-Kit X15 rear-drive motor (peaks at 500W) – smooth, quiet, and perfect for cruising around town or by the beach.
✅ 48V 16Ah DEHAWK battery (768Wh) – enjoy up to 150 km of relaxed riding per charge!
✅ Thumb throttle – effortless acceleration when you need a boost.
✅ Pedal assist up to 25 km/h – ideal for casual city riding.
✅ Fast charging – fully recharges in around 6–7 hours.
✅ USB charging port – charge your phone or device on the go.

✅ Step-through frame – easy mounting and dismounting, perfect for everyday comfort.
✅ Suntour front suspension fork – absorbs bumps for a smoother experience.
✅ Extra-wide Selle Royal saddle – plush comfort that feels like you're riding on air.
✅ Adjustable handlebars – find your perfect upright, relaxed cruising position.
✅ 26” city tyres – stable and smooth for bike paths, roads, or beachside paths.

✅ Shimano 7-speed drivetrain – easy shifting for various urban gradients.
✅ Tektro hydraulic disc brakes – reliable and safe braking even in wet conditions.
✅ Das-Kit C7 LCD display – track your speed, distance, battery level & pedal assist mode.

✅ Integrated front & rear lights – powered by the battery for all-day visibility.
✅ Controller: Das-Kit T7, 48V 22A – smooth power delivery.
✅ Sleek design with comfort-focused geometry – made for long, relaxing rides.

✔️ Recommended for riders 150 cm – 182 cm tall
✔️ Max load: 125 kg
✔️ Bike weight: ~28 kg (including battery)

✅14-Day Exchange Guarantee – return within14 days if unused (under 20 km).
✅3 Months of Free Service – includesgear tuning, brake checks, tire inflation, and chain cleaning at Myebike’sSydney or Brisbane locations.