If your bike is in perfect condition—no scratches or damage—and has been used for no more than 20km, you can return it within 14 days. While we don't offer refunds, the amount you spent will be credited towards the purchase of another bike. This credit can be used anytime within 12 months. Just reach out to us, and we’ll assist you with the exchange process!

To return your bike, you must bring it to our shop. If you purchased online, you're responsible for the return shipping costs. Once we receive and inspect the bike to ensure it meets our 14-days exchange guarantee conditions (no damage, under 20km usage), we’ll contact you to discuss selecting a new bike using your credit

If your bike arrives damaged, don’t worry! We will inspect the issue to determine if it was caused during transport. If confirmed, we’ll replace your bike with a new one at no extra cost to you. Just contact us right away, and we’ll handle the rest.

For assistance, you can call us at 02 8590 8545, email hi@myebikeonline.com.au, or use the chat feature on our website. We respond to chat messages within 30 minutes to ensure you get prompt support!

We offer 3 months of free standard service, which includes gear alignment, brake pad checks, tire inflation, brake adjustments, and chain cleaning. If parts need to be replaced, you’ll only be charged for the parts—labor is free. This service is available once per month for 3 months at our local shop.

We offer a one-year warranty on all bikes. If your bike has issues, we’ll inspect it to determine if it’s a factory defect and will fix it under warranty. Please note that the warranty does not cover wear-and-tear items like brake pads, spokes, chains, tires, tubes, or derailleurs, unless the issue occurs within the first 30 days of purchase

✅750W Peak Rear-Drive Motor– Smooth acceleration on any terrain
✅48V 15Ah Battery– Ride up to150 kmon a single charge
✅Thumb Throttle– Effortless speed control with a simple push
✅Fast Charging– Fully recharges in approximately4-6 hours

✅Front Suspension Fork– Absorbs shocks for a comfortable ride
✅Step-Thru Frame Design– Easy mounting for all riders
✅Fat Tires (26” x 4.0")– Enhanced stability on roads, gravel, and sand
✅Adjustable Handlebars & Seat– Perfect fit for riders166 cm - 205 cm

✅8-Speed Shimano Gears– Precise shifting for smooth rides
✅Tektro Mechanical Disc Brakes– Strong stopping power in all conditions
✅Das-Kit C7 LCD Display– Track speed, battery level & pedal assist settings

✅CST 4.0” Fat Tires– Built for stability and durability
✅Integrated Front & Rear Lights– Battery-powered for night safety
✅Rear Cargo Rack– Carry essentials with ease

✔️For riders:166 cm - 205 cm tall
✔️Max load:125 kg
✔️Bike weight:34 kg